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Delivery and Returns
DELIVERY
What does delivery cost?
Our standard delivery charge is £4.99 for the
majority of UK mainland addresses. This is for our standard delivery service
which is within 1-2 working days.
Some larger items (e.g. Tractors, Go carts & Jeeps ect.) may have a higher carriage
charge if they are being shipped to off shore Islands or Scottish Highland
addresses.
Deliveries are usually made between 9am - 4pm Monday- Friday. No time can be
specified and a signature is required on receipt. Goods can be left on your
property without a signature; however this is at your own risk.
This price does not include Saturday delivery - if you require Saturday delivery
please call us on 0151 334 0222 and we can quote you for the additional cost. On most items a
Saturday delivery surcharge is £20.00.
Orders taken by 2/3pm on any working day can usually be despatched the same day
for the next working day delivery at no extra cost.
Certain postcodes incur a surcharge - Scottish Highlands and Islands, Off-shore
which includes Isle of Wight, Isle of Man, Channel Islands, Northern Ireland and
Ireland. If your postcode falls within a surcharge area we will contact you
before we despatch the goods.
Surcharge areas are decided by the courier companies, not JLS Ltd.
When will my order be delivered?
95% of orders taken by 2/3pm are despatched on the
same day for next working day delivery.
For urgent next day deliveries, we recommend you call .
Most deliveries take place between 9.00am and 3.00pm Monday - Friday, though
please note that we are not able to give a firm guarantee of an AM or PM
delivery and our carriers do deliver up until 5.00pm.
Can I specify a delivery date?
If there is a specific date on which you would
like your order delivered, please state so when placing your order.
We will do our utmost to deliver on the date specified and if we cannot
accommodate the date requested we will telephone or email you.
If you require a Saturday delivery, please call us on 0151 334 0222 after placing your order.
Do I need to be in to receive my order?
You can request to have your order left without
signature, or to have the order left with a neighbour.
Please specify clearly where you would like your order left or call us on 0151
334 0222.
Please Note
If you request goods to be left without
signature, e.g. round the back of the house or on front porch etc this is at
your own risk - we cannot take responsibility for goods that are subsequently
stolen or damaged
Can I have my order delivered to an
alternative address?
Yes you can. You'll see that when you place an order you can enter billing and
delivery addresses. It is essential that the postcode is provided
together with a phone number for the delivery address in order that there is not
a delay.
If after placing an order and the goods have been despatched, you then request
to change the delivery address, an additional charge of £15 will be levied (this
is the couriers re-direct charge).
My goods have not arrived
If your goods have not arrived within 2 working days of receiving notification
of them being despatched or you have not had any information regarding the
status of your order then contact us via email, however if possible we strongly
advise you to phone us on since during busy times we can have a backlog of
emails.
Returns and Refunds
Returns
Returns are only acceptable if the item is
returned in its original condition, within 30 days of the date you received the
item, unopened (with any seals and shrink-wrap intact) and we will issue a full
refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty. Please note
that we reserve the right to send back items to you that have been returned to
us after 30 days unless they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect.
This returns policy does not affect your statutory rights.
Shipping and handling charges for returns are bourne by the buyer.
To ensure the safe return of the merchandise and for your protection, we
recommend that you use a recorded-delivery service or obtain a certificate of
posting, especially if the value of the return is more than 40 GBP.
Refunds
A full refund including the
postage & packing charge will only be made if the item is faulty.
If you are withdrawing from the purchase and there has been no error on our
part, the cost of postage and packing will stand.
A refund after the first 7 working days after delivery may incur a re-stocking
and administrative charge of £20.00
Your Statutory Rights
Cooling-off Period
1. Purchases
At Jacksons Leisure Supplies Ltd we want you to be delighted every time you shop
with us. Occasionally though, we know you may want to return items.
By law, customers in the European Union also have the right to withdraw from the
purchase of an item within 7 working days of the day after the date the item is
delivered. The item should be returned in its original condition, unopened and
with any seals and shrink wrap intact.
To cancel your purchase within the seven-working-day cooling-off period, please
call us on giving the reason for the return as "I just don't want it anymore".
Please package the relevant item(s) securely and send it to us so that we
receive it within seven working days of the day after the date that the item was
delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service or
obtain a certificate of posting, especially if the value of the return is more
than 50 GBP.
Please note that you will be responsible for the costs of returning the items to
us unless we delivered the item to you in error, or if the item is damaged or
defective.
We may be able to arrange for collection of the item from your residence at your
cost.
As soon as we receive notice of your cancellation of the order, we will refund
the relevant part of the purchase price for that item.
For more information on your right to withdraw from your purchase within the
seven working day cooling-off period, visit the Department of Trade and
Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
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